Now on The Pastry Box: A Small Rant Courtesy of Your Users

Ugh. I spent seven years providing technical support to a major website. For seven years people called me up and said, “this isn’t working” (or more frequently “your website sucks”) and it was not only my job to care, it was my job to fix it if I could.

I would have lasted 10 minutes if my stock answer was “It works for me.”

Of course it works for me. If it didn’t work when we tested it, it wouldn’t have been elevated to production. That doesn’t mean it’s flawless. It means it passed our tests.

Anyway, I ranted about exactly this problem in A Small Rant Courtesy of Your Users over on The Pastry Box this month.

…I really should get around to writing more posts here instead of “just” publishing there.

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