Written before United tried to tear a guy off an airplane, my latest post on The Interconnected, Baggage fees and gaming the system covers some of the impacts of baggage fees on the behavior of United’s user base (aka the customers flying on the plane). I hope you enjoy it. Or are horrified by the airline industry. Either works.
I went to An Event Apart in Seattle! If you want to see the notes from that, well, they’re posted all over here too. (I’ve got two sessions and a workshop to go!)
But if you want to hear my observations about baggage fees and and how airline design decisions have slowly turned us into people willing to make our own flights later than usual, you want to read my article on The Interconnected.