This month’s Pastry Box post, Welcome to Enterprise, is really a bit of a rant about user experience design vs. client experience design. Client experience design is when we design something that makes the paying client happy. User experience design is when we work with the client to make the end-user of the product happy. In doing so, we align the users’ needs with the clients needs (and/or make the client aware of irreconcilable differences) and make everyone satisfied.
It’s called Welcome to Enterprise because a) I work in Enterprise software and it’s what I know best, and b) pretty much everyone in Enterprise thinks that *they* are who I’m working for.
I’m not. It’s my job to advocate for the end user, and bring everyone else around to do the same. That’s what UX in Enterprise is about.